My Personal Sharon Stone & Co Account
Q: Why should I create a Sharon Stone & Co account?
A: Creating an account on our website allows you to follow up on your order status, view previous purchases, and save your billing & shipping details for future orders. Payment details will not be stored in our system for security reasons as per our Privacy Policy.
Q: How can I subscribe or unsubscribe from Sharon Stone & Co newsletters?
A: By joining the Sharon Stone & Co family and subscribing to newsletters, you will receive all the latest news and updates of our collections and available discounts, click the "join the family" button at the bottom of our homepage on our website. To unsuscribe: click the "unsubscribe" button at the bottom of one of our newsletters that we sent you or
contact info@sharonstoneandco.com
Q: I have lost my password. How do I reset it?
A: If you have forgotten the password you use to log in to your Sharon Stone & Co account, please click on the "Forgot your password" link and enter the email address associated with your account. You will then receive an automatic email with instructions to reset your password.
My Sharon Stone & Co Payments and Purchases
Q: How can I get assistance in placing an order?
A: It is our priority to offer you the highest customer service & the finest piece of jewellery to express yourself. You can use our chat bubble offered on the website, or alternatively contact our customer service department for assistance with your enquiry at info@sharonstoneandaco.com
Q: What types of payment do you accept?
A: We accept all the following credit cards: Master Card, Visa, American Express We also offer PayPal, Google Pay, Shop Pay, Bank Wire and can accommodate any alternative payment method suitable for you - just contact us! Sharon Stone & Co are not liable for the credit card fees which are not included in the purchase price of your item.
Q: I'd like to place an international order. Do I pay custom fees to Sharon Stone & Co or the shipment company?
A: When you place an international order, shipments over $2,000 will be free of charge. Once the package arrives in your country. The courier will contact you to collect any taxes or duties.
My Shipments
Q: Is it safe to ship jewelry and how long will my order take to be processed and shipped?
A: All of our shipments are fully insured and all deliveries require a signature upon receipt. Ready to Ship items will be processed and shipped between 1-3 business days and made to order items will be shipped between 3-6 weeks. For rush orders, please contact info@sharonstoneandco.com
Q: I made an order online. How do I track it?
A: You may create an account on our website in order to track your order status.
Q: My order has still not arrived. What should I do?
A: Please contact our customer service ASAP whom will be delighted to assist in tracking your order and resolving any delivery issues.
Q: I made a purchase for a gift. Is the price displayed anywhere?
A: We will be able to remove prices only from US orders. To abide by International Shipping Law, we are required to display the prices of your order for tax declaration purposes.
Sizing
Q: How Can I Ensure That the Sizing of Jewellery Purchased is Suitable for me?
A: For any products that are available in all sizes. Please follow our sizing guide located on the product page where you will find 2 videos explaining how to find out your jewellery size in DIY style. If you are still having trouble finding the desired size or are unsure of your size, before you order - contact us!
Q: The item arrived but it is not my size. What should I do?
A: Please contact customer service for further assistance whom would be delighted to resolve this issue for you.
Jewelry Care
Q: How do I take care of my jewelry to maintain its beauty & luster?
A: Taking care of your jewelry is essential. Sharon Stone & Co offer cleaning tips and do not hesitate to reach out to our customer service team whom will be glad to walk you through cleaning your jewellery and keeping it sparkling just like when you first received it.
Returns
Q: Can I return my order?
A: Sharon Stone & Co ensures full commitment for customer satisfaction. Please visit our Returns & Exchandes section under customer service or alternatively reach out directly to our team which will ensure to maintain your satisfaction with our products and service.
Q: I received my package, but it arrived damaged. What should I do?
A: Sharon Stone & Co sincerely apologizes if this has occurred with your order. Please kindly send an email with an image of the damaged parcel along with the order number to info@sharonstoneandco.com. Our customer service team will contact you to resolve this issue hassle free!
