CUSTOMER SERVICE

Sales Tax:

  • Prices displayed on sharonstoneandco.com exclude sales tax and customers are responsible for any applicable taxes or duties imposed by their country's customs authorities.

Ordering Policy

  • We are ecstatic that you have chosen to join the Sharon Stone & Co family and chose us for your jewelry purchases. If any unforeseen issues arise with your order, we will contact you directly for a resolution.
  • Ready to SHIP jewelry will be processed and shipped between 1-3 business days. Made to order pieces will be shipped between 3-6 weeks. Orders will not be produced until full payment is made.
  • For rush orders, at an additional fee, please contact us directly at info@sharonstoneandco.com and our team will seek to comply with your demands.
  • Any items seen on the official Sharon Stone & Co social media pages are available for purchase. If you can't find something on our website, please contact our team.

 

Returns and Exchanges

1. If you are not 100% satisfied with your purchase, you can return your purchase within 14 days of receiving the item. Date of receipt is the estimated date on which the item will be delivered which is determined by the shipping company once the package is shipped.

2. Items approved for return must be received as unused with all Sharon Stone & Co tags and labels still attached, alongside original packaging and sales invoice. Returns that do not meet our policy may not be approved. We do not refund on change of mind purchases.

3. Shipping costs and duties for the item will not be refunded.

4. A restocking fee shall be applied for returned goods. A charge of 2% for domestic items and 8% for internationally shipped items will be applied on items approved for a refund. Charge of 2% and 8% is calculated based on the original value of the jewelry.

5. Any item purchased at a discounted price or SALE price is a final sale and cannot be returned.

6. Items to be returned shall undergo inspection to determine if any use or modifications were made. If items underwent considerable use of modifications such as resizing, this disqualifies the customer for a refund and the item will be returned to the customer.

7. Engraved jewellery and custom orders cannot be returned for exchange or refund. These items are designed for a specific individual and therefore cannot be accepted under pre-existing terms.

8. Please contact our customer service within 7 days to discuss your return. Please provide your name, order number, and reason for return.



Repairs

1. Due to the delicate handmade craftsmanship, all Sharon Stone &Co jewellery is guaranteed on defects in material and workmanship for a period of 90 days from delivery. Sharon Stone &Co will repair any breakage caused by manufacturing defects within this timeframe at no charge. Normal wear and tear, improper care, or damages resulting from misuse will void this warranty. Repairs will be assessed on an individual basis.

2. Even after warranty is expired, we stand behind our quality and commitment to customer service. Just reach out to our customer service to discuss your repair which will be provided free of charge or at the minimum cost possible depending on the nature of repair. We highly value your trust in Sharon Stone &Co and are committed to ensuring your satisfaction with our product, service, and brand.

Payment Options

Sharon Stone & Co is committed to providing a flexible and secure payment experience for our customers. Whether you're finalizing your purchase through our online checkout or via an invoice, we offer a wide range of payment methods to accommodate your needs.
- Credit Cards & Debit cards
- PayPal
- Google Pay
- Shop Pay
- Are open to accepting any alternative payment more suitable for your needs.
To ensure the security of your purchases, some credit card transactions may require additional verification. Should this be necessary, our team will contact you to confirm key details. This step is part of our commitment to protecting our customers against unauthorised or fraudulent transactions.
If you have any questions, please contact info@sharonstoneandco.com.


Complimentary Service

The following complimentary services may be offered, free of charge, for purchases on sharonstoneandco.com

SHARON STONE & CO PACKAGING
All packages are delivered in Sharon Stone &Co special packaging
GIFT NOTE
You may personalize a note to include in your order, to be sent on Sharon Stone &Co cards.
JEWELLERY SIZING
Sharon Stone &Co will resize purchased jewellery to your size, free of charge